Frequently Asked Questions

Below are answers to many of the questions you If you can't find the answer you are looking for feel free to reach 

Logos Fonts & Artwork

What format do I need to supply my logo or artwork as?

Vector file format is the preferred choice and will usually be saved as .ai .eps or .pdf. To check to see if a pdf is a vector image, open it and zoom in. If the image stays sharp and clear it is a vector.

Other files such as jpg, png or gif are ok to use for initial mock-ups but may not provide you with as good a reproduction when engraved and may lead to art re drawing charges.

You may need to contact your marketing team or graphic designer to request the correct files that we need to get you the very best results.

What materials are used to make the awards ?

We predominantly produce our awards using crystal and glass. We also have a wide range of acrylics, metals and Australian timbers available at our fingertips which we can incorporate into your designs. Each project is unique and we will always advise you on the best options to suit your desired outcome.

How much are my awards likely to cost?

This will vary depending on the materials and processes used, quantity needed, level of customisation involved and urgency of the project. We always do our best to work within your budget whilst advising the best options to still achieve your desired outcome.

How long will my awards take to make?

This will vary depending on the quantity needed, level of customisation involved, time of the year and many other factors. Once we know your requirements we can then advise you accordingly. We take deadlines very seriously here and do whatever it takes to ensure you have your awards before your due date.

If your job is urgent, call us on 02 4577 6767 and we will see what we can do within your timeframe.

Where do you deliver to?

We deliver to all states of Australian and New Zealand. International shipping can also be arranged if required.

Will I get to see artwork proofs of my awards?

We always send you digital artwork proofs of every single award or variation for you to check. If any alterations need to be made to the artwork then the newly revised version will always be sent back to you until you are 100% happy and give the approval to proceed.

What artwork files do I need to supply?

Logos should be provided as an editable vector file (AI, EPS or an editable PDF) so that they can be enlarged and manipulated without becoming distorted or pixelated.  JPEG or PNG images of your logo are OK to use for the initial draft stage of the design process but are not ideal for the final production.

Photos need to be supplied in the highest quality file (JPEG, PNG or GIF) you have to ensure a sharp and crisp replication.

What's included with our free Design Mockup Offer?

Once you submit your form we will get in touch with you to discuss your requirements in more detail plus give you tonnes of valuable information to help you make more informed decisions on all things relating to awards and trophies. Then our design experts will take into account all your requirements and create an initial concept/illustration for your award to send to you as an image via email. A competitive quote will also be provided based on the concept. All of this is included 100% free with no obligation.

I've never done this and don't know where to start?

We get it! Trying to find the perfect award can seem daunting at first, especially with so many choices available. But rest assured we’re here to make this easy for you. In the form above, just simply let us know the purpose for your awards ie: recognition, long service, conference or promotional purposes etc. along with any theme you have in mind and we will be able to guide you in the right direction.